Watch this space for more and evolving information about Proximity v2, NCD, and the Navisite portals you use to access them.

1. What’s the difference between “Proximity v2” and the Proximity I used before?
2. Why two separate portals now instead of one? What’s in it for me?
3. If I have an emergency, what’s my fastest route to attention?
4. How I will be invited to log into the new Proximity portal?
5. How do I access each of the two portals?
6. How do I navigate from one portal to the other?
7. What data will I see in Proximity on day one?
8. When will my ticket data be restored?
9. If tickets initiated prior to the upgrade will not be displayed, how do I follow up on their status?
10. How do I see my non-NCD assets and their status in Proximity?
11. How do I enter and view incidents, requests, etc.?
12. How do I review or update my NCD configuration, VMs, etc.?
13. What can we look forward to seeing as Proximity evolves? How can we influence its progress?
14. Where is the NCD and Proximity knowledge base documentation?
15. Is there any training I should take?

1. What’s the difference between "Proximity v2" and the Proximity I used before?

The former implementation of Proximity combined in one portal the management of Navisite Cloud Director (NCD) environments and the service management of Navisite tickets and change requests.

With the release of Proximity v2, we are decoupling the management of your virtual environments (NCD) from the status and management of tickets and change requests. Proximity will also continue to be the portal for viewing of system performance.

2. Why two separate portals now instead of one?  What’s in it for me?

Two distinct portals enable users to focus more cleanly on the very different kinds of tasks they perform regularly. Each of the two portals includes clear linkage to the other. For example, an NCD user can easily navigate to Proximity to manage their tickets; similarly, users in Proximity can readily and quickly navigate to NCD to work in their cloud environments.

Going forward, Proximity provides the ability to view the status of your tickets, change requests, and maintenance window data. Through Proximity, you can also view the performance metrics of specific assets in your environment. Users of Proximity also have the ability to view their bandwidth and billing invoices for usage of Navisite services.

3. If I have an emergency, what’s my fastest route to attention?

Call the Navisite Service Center (NSC) – available 24/7 at 1-888-264-4662 – or your Client Manager.

4. How I will be invited to log into the new Proximity portal?

You will receive an invitation from Okta, the Navisite identity provider for the Proximity portal.

Once you accept the initial Proximity invitation from the identity provider Okta, you will be able to log into the new Proximity portal.

If you feel you have not received your invitation, or if an invitation you received has timed out, you can contact the NSC or your Client Manager to have another invitation sent.

5. How do I access each of the two portals?

NCD portal to manage your VMs: https://director.navisite.com/

Proximity portal to manage your tickets and change requests: https://proximity.navisite.com/

6. How do I navigate from one portal to the other?

From the NCD dashboard, click the View and Manage My Tickets link to log into Proximity.

From the Proximity dashboard, click the Manage My VMs link to log into NCD.

7. What data will I see in Proximity on day one?

You will be able to see the status of any new tickets created since the upgrade. Previous tickets will not be shown. To get information on previously opened tickets, contact your Client Manager or the NSC.

You will be able to view your Navisite managed assets via the Infrastructure page.

Should you have privileges to see billing information, you will be able to view invoices for your usage.

You will also be able to see your account team information and the profile and permissions data for your Proximity portal account.

8. When will my ticket data be restored?

Only tickets and requests created after the upgrade will be viewable in Proximity. Your previous tickets are not lost, they are just archived in the previous system.

9. If tickets initiated prior to the upgrade will not be displayed, how do I follow up on their status?

For information on pre-upgrade tickets, contact your Client Manager or the NSC (available 24/7 at 1-888-264-4662 to handle your inquiries).

10. How do I see my non-NCD assets and their status in Proximity?

Log into the Proximity portal at https://proximity.navisite.com/

The Proximity dashboard displays an overview summary graph of the incidents, requests, and their status.

Click the left navigation option labeled Infrastructure. The Infrastructure page will display a list of all of the assets within your Navisite managed environment.

Click any asset name to examine further specifics on the asset.  On the details view for an asset, if the asset has appropriate monitoring data, you can click to obtain a graph that shows specific performance metrics for that asset.

11. How do I enter and view incidents, requests, etc.?

Log into the Proximity portal at https://proximity.navisite.com/

The Proximity dashboard displays an overview summary graph of the incidents, requests, and their status.

In the upper right corner click the (persistently displayed) Create New button. Select from among choices for creating incidents, change requests, and maintenance windows.

Further, you can click the Support option of Proximity’s left navigation bar.  The Support display includes three sections: Incidents, Requests, and Maintenance Windows.  Each of the three lists respective items of the last 30 days. Drill down from the list to examine further specifics of any given item.

12. How do I review or update my NCD configuration, VMs, etc.?

Login to the NCD portal at https://director.navisite.com/ employing your NCD credentials.  Use the NCD portal’s intuitive navigation and functionality to view and effect changes on your NCD VMs, vApps, vDCs, services, alerts, users, etc.

Or:

From the Proximity dashboard click the Manage My VMs link to log into NCD.

13. What can we look forward to seeing as Proximity evolves?  How can we influence its progress?

Proximity improvement will continue via development sprints of regular interval, with goals of making the system as fully functional, easy to use, and business-supportive as Navisite customers have come to expect.  To weigh in and influence direction, please share your priorities and functional needs with your Navisite Client Manager.

14. Where is the NCD and Proximity knowledge base documentation?

NCD knowledge base: https://navisite.uservoice.com/knowledgebase

Proximity knowledge base: https://navisite.uservoice.com/knowledgebase/topics/144616

15. Is there any training I should take?

Please feel free simply to request a walk-through from your Client Manager, who will gladly arrange the orientation.