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Proximity – Welcome to Proximity

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Navisite's Proximity™ client portal provides clear, consistent, and reliable visibility into the managed services and monitoring tools that are installed in your environment, including…
New Proximity customers receive an email from Navisite entitled "Welcome to Proximity," which specifies your Navisite ID sign-in email address.

Below is a the short video for the registration process:



Alternately below is a process using screen shots.



Alternatively, customers may receive Navisite ID sign-in email addresses via their Proximity administrator.

To register your account with Proximity and set your account password, click ACCEPT INVITE in the email, or copy/paste the provided link into a browser's address field and press Enter.

Password Complexity Rules

The system enforces the following password complexity rules:
  • Must be at least 8 characters long.

  • Must contain at least one lowercase letter.

  • Must contain at least one uppercase letter.

  • Must contain at least one number.

  • Cannot contain your Proximity Username.

Signing Into Proximity

To sign into Proximity:
  1. Using a web browser, navigate to https://proximity.navisite.com. The Sign In page appears.



  2. Enter your Navisite ID sign-in email address and password values, and click Sign In.

    3. Upon successful login, the Proximity Dashboard page appears.

Resetting Your Password

If you have forgotten your Proximity password, click Need help signing in? at the bottom of the Sign In page, and then click the Forgot password? link.

Provide your Proximity username or associated email address, and click Reset via Email. You will receive an email with a link allowing you to reset the password for the specified account.

Signing Out

To sign out of Proximity, click your username in the persistent header at the top of the page, and select Sign out from the resulting menu.

Accessing the Proximity Help Documentation

Access continually updated knowledge base articles on Proximity use and functionality using the Proximity Knowledge Base at https://navisite.uservoice.com/knowledgebase/topics/144616. You can view the Proximity Knowledge Base by clicking Help in the persistent header at the top of the page.

Contacting Support


Navisite Service Center: 1-888-264-4662

Performing Common Proximity Tasks

Searching Proximity

Use the Search field in the persistent header at the top of the page to quickly search Proximity for your Incidents, Change Requests, Maintenance Windows, or Configuration Items.


Select the appropriate search item from the drop-down list and enter your desired search terms in the "Search" field. Proximity performs a real-time search for your selected search item, and automatically filters the displayed list based on your entered search terms. You can search and filter your list based on any of the selected item's column values.

Filtering and Searching Proximity Tables

  • To perform a real-time search on data presented in tables in Proximity, enter the desired search terms in the "Search" field above the table.


    Proximity automatically filters the displayed list based on your entered search terms. You can search and filter your list based on any of the displayed column values in the list.

  • To change the displayed order of data presented in Proximity tables according to a particular column value, click the desired column header. The up/down arrow icons to the right of the header indicate ascending/descending sort order.

  • To filter data presented in Proximity tables to include or exclude items with a particular column value, click the Filter icon to the left of the desired column header. In the resulting pop-up window, select/deselect the column value checkboxes as desired.

    • Downloading Proximity Table Data

    To download data presented in a Proximity table as a comma-separated value (CSV) file, click the Download icon above the list. The CSV file contains the list data as it is currently displayed in the list (i.e., any search and filter operations performed on the list are reflected in the downloaded file).


    Displaying/Hiding Proximity Data Table Columns

    To display or hide columns in your Proximity tables, click the Select Table Columns icon above the table.

    The Select Table Columns pop-up window appears.


    Click to select or deselect the desired table column names for the displayed list, and click SET COLUMNS to change the list display.

    The following video is a short demo of the Proximity customer portal:



    Feedback and Knowledge Base

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